Orders can be placed online 24 hours a day, 7 days a week. As a small batch candle company, we currently ship orders on Wednesdays and Saturdays. This allows for a standard 3-4 business day handle time to carefully prepare and package your items. Orders can be shipped sooner and are processed in the order in which they are received. Shipping options are USPS Priority or First-Class Mail/Package mailed from Dallas, Texas. Rates are based on weight and the destination.
Orders placed Tuesday-Thursday are mailed Saturday*
Orders placed Friday-Monday are mailed Tuesday*
USPS Priority transit delivery time is 2-3 business days and First-Class Mail/Package is 3-5 business days. This time does not include handle time.
It is your responsibility to check and double check the delivering address. Orders that have the wrong address can be changed if it has not been shipped or intercepted by USPS if it is out for delivery. Please contact us immediately if this occurs.
*Orders can be mailed sooner but no later than the dates disclosed. Packages will not be mailed on holidays. These dates can change at any time and could be delayed during Fall and Winter seasons along with holidays.
We regret to hear that you may not be satisfied with your order and we would like you to know that we will do our best to change your experience and retain your business. Due to the nature of our products, all sales are final. We are not responsible for USPS handling of packages but would be glad to review damages.
Merchandise credit can be offered on items damaged during shipping if eligible. Claims for damaged products due to shipping must be made before 7 calendar days from your original shipment date. Choosing USPS Priority Mail as your delivery method insures your package and is recommended. In the event of damages, we will file a claim with USPS to get reimbursement for the shipping and damages. We will do our best to remedy the situation and replace your damaged items if the following criteria is met:
You selected USPS Priority
You contacted us within 7 calendar days from your shipping date
You emailed firstname.lastname@example.org pictures of your damaged product to us to help with your claim